Standard delivery £4.99 and free shipping on orders over £100.
Order Processing Time
We process orders Monday to Friday. This means processing times can vary between 1-3 working days.
Please note no orders will be processed Saturday or Sunday.
When does my order arrive?
After order is processed (1-3 working days), items from the shop usually arrive within 3-7 working days (depending on products) for most of the UK mainland.
We promise we’ll do absolutely everything we can to ensure you receive your order within the timeframe specified.
We work with our couriers who have accuracy for their delivery service.
Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.
All parcels are fully insured and if your parcel is lost or delayed, let us know and we’ll act quickly to locate it, bearing in the mind the points below.
All claims for missing items must be made within 28 days of the date of your order.
What happens when I’m not at home?
If you’re not at home at the time of delivery, the courier will try to reach you to arrange a new attempt or leave a note at your door with more information.
How to cancel my order?
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
How to change my delivery address?
If you’ve already completed your purchase but need to make a change to your address or delivery details, contact us within 12 hours of your purchase so we can help you.